FAQs - Smart Pack

Frequently Asked Questions

Got a question?

Try these answers.

  • How much will delivery cost?

    This depends on your location in relation to your nearest Manufacturer. Each Manufacturer has fixed delivery costs for incremental distances from their location. Because there are so many variables, the best way to see how much your project is going to cost to get delivered is to sign up, log in and start a project.

  • Can I pick up my project from my Manufacturer?

    Sure! The best way to save even more money on your goFlatpacks project is to arrange Pick-up with your Manufacturer. All projects are available to be picked up from your Manufacturer for free, or alternatively you can select the Pick-up option if you wish to arrange your own courier service.

  • Do my products come in boxes?

    To cut the costs for you, our Manufacturer’s don’t pack your products individually in cardboard boxes. Instead, your products will all be packed conveniently onto a pallet and wrapped up. Not only does this save time, but also saves unnecessary material being used. This is a great thing for you, because it means you get your products quicker and at a lower cost, leaving more $$$ in your pocket to go towards the luxuries like soft close hinges, higher quality drawer runners or that appliance you have always wanted.

  • If all my products are packed together, how do I tell which parts are for which product?

    Each part is easily identified by a handy label. On the label will show the name of the part, and the number which corresponds to the specific cabinet that part is used in. Have a look at our handy PDF on Understanding Labels Here.

    We recommend to unpack your project and group all of the parts for each individual cabinet together. Below is an example of separating all of your parts. If you don’t have a rack, simply stack all your parts for each cabinet in a pile, or lean them gently against a wall.

  • What is the Returns Policy?

    All our products are cut specifically for you according to the dimensions & specifications you enter. Because of this, our Manufacturers cannot give you a refund based on change of mind. Please ensure all your specifications are entered in correctly and double check the Approve Your Quote page prior to completing your order. Please see your assigned Manufacturer’s terms and conditions for more information.

  • Why Should I Use SmartPack?
    • Freedom
      • While using goFlatpacks you have the Freedom to make your flat packs any height, depth and as wide as you wish, meaning you’re not restricted when designing your dream kitchen.
    • Flexibility
      • We not only supply you with the tools to design a kitchen, you can order a new office cabinet, that new shed storage that you keep putting off, or a bathroom vanity. The possibilities are endless!
    • Australian Made boards
      • Manufactured by Laminex or Polytec
    • High Quality Hardware and Panels
      • All drawer products come with sturdy metal sided drawers at a minimum.
    • Supporting your local Manufacturer
      • All panels are cut in Australia, by your nearest Manufacturer
    • Great Value
      • Save $1000’s on labour costs by assembling and installing yourself
  • Will I have to cut anything on my SmartPack products once they are delivered?

    Most of the time there will be no cutting required once delivered. However, in all of our templates we have added Applied (end) panels at 10mm oversized, so that they can be trimmed to suit any variances that may arise from uneven walls. We have also added in kickboards at around 50mm oversized, so these can easily be cut to create a perfectly finished kicker.

  • How long do I have to wait until my Smart Pack products arrive?

    We generally allow for an average of 2 weeks from the moment you submit your order to the time your goFlatpacks products are delivered. This can vary depending on the location of your manufacturer and the amount of products in your order. For more info Click Here

  • Do I need to be a trade qualified to assemble a Smart Pack Kitchen?

    No, some basic wood working skills would be beneficial but not required. Always use a qualified trade professional for all plumbing and electrical work that is required. For more info on assembly, refer to our “How To’ Assembly Guides Here

  • Is there anything I need to know about Kitchen Design before I start?

    If you aren’t quite sure where to start, head over to the Getting Started page and read through the information on the Plan and Design pages. This is a great introduction to learning everything you need to know before you start to order your own goFlatpacks kitchen. Head to “Getting Started” now to begin your journey.

  • How can I be sure that my Smart Pack will fit in my room?

    By correctly measuring your space and ensuring that you double check you have entered the correct specifications in when ordering your products. Additionally, by using void gaps ensures that there is a little more wiggle room when installing your cabinets. For more info on void gaps Click Here

  • Will I be able to tell the difference between my Smart Pack kitchen and a professional installed Kitchen?

    Your goFlatpacks kitchen is cut using high tech CNC machinery and utilises high quality board and hardware – no different to if you were getting your kitchen made by a cabinet maker. With a bit of know-how and use of skill and care, there is no reason why your fully finished and installed kitchen should look anything less than professional.

  • Am I limited to pre-set cabinet sizes?

    You are only limited by your imagination! You are free to have any size cabinet you wish, making the planning and design of your kitchen an easier process. There are a few ‘buts’ however – you are limited to your product being the size of a sheet of board – which is usually 1200mm x 2400mm, and some products have a minimum width and depth, but typically the goFlatpacks system is very flexible.

  • Is there a Cooling Off or Return Period?

    All goFlatpacks products are cut specifically for you according to the dimensions & specifications you enter. Because of this, our Manufacturers cannot give you a refund based on change of mind. Please ensure all your specifications are entered in correctly and double check the Approve Your Quote page prior to completing your order. Please see your assigned Manufacturer’s terms and conditions for more information.

  • Do I Need a Factory of Tools to assemble these cabinets?

    Building a kitchen is not for someone who has absolutely zero experience with any type of building tools. While building a goFlatpacks kitchen doesn’t require a suite of tradies tools, it does require a little knowledge and experience about how to operate a few basic tools. For more info on tools you may require Click Here

  • Am I supporting Australian jobs by purchasing through goFlatpacks?

    When ordering from goFlatpacks, your project is custom made by selected Australian manufactures. Furthermore, as you are assigned to your nearest manufacturer, you are not only just supporting Australian jobs, but also keeping your business local, so it is a win-win.

  • Can I have two different door colours in my kitchen design?

    Absolutely! It’s as easy as selecting edit on the cabinet or panel that you wish to change the door/drawer colour of. Beneath the section where you enter in your product specifications, there is a button that says “Change Colour” – click this and select the new colour. Changing colour through this method updates the current colour selection for the door/drawer for that cabinet only.If for example, you want a two toned kitchen, with your Upper cabinets being a different colour than your bases, simply edit each Upper cabinet to your desired colour.

    To update the colour of ALL products in your project, simply click the Colour tab, and select your desired colour, thereby updating your Global Default Colour setting.

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