Smart Pack Terms and Conditions

Terms and Conditions

Descriptions and product information

All images and descriptions on our website are purely for demonstration purposes. We have taken care to describe and show items as accurately as possible, however the composition of your final item will depend upon your selections through the ordering process.

Payment and acceptance

Your order through us is an offer to buy from your allocated manufacturer. Acceptance of this offer will take place on receipt of payment. After this time, no further amendments can be made to your order. Due to our streamlined nature, as soon as you submit and pay for your job it will be sent to your manufacturer’s machine for cutting.


  • This website and its contents are subject to copyright. We do not grant you any intellectual property rights in this website, its applications, interface or contents. You must not use any trademark displayed on this website.
  • We do not warrant the accuracy or completeness of any information you derive from this website and we exclude liability for loss or damage arising from any errors or omissions in this website or your use of this website (including any interference with or damage to your computer system). If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information or services.
  • You release us, our servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this website.
  • This website may contain links to external Internet websites. We do not sponsor, guarantee or approve of any material or representations in those websites. Nor do we warrant that material on linked sites is free of any computer virus, defects or infringements.
  • Links to individual graphics or to areas that are considered “security areas” that bypass any security protection or password protect that we have established are expressly prohibited. If you wish to use a graphic to link to this site please contact us.
  • You must only use this website, and you must only display, copy, distribute download and print portions of this website for your own personal use. You must not attempt to change, reproduce, add to, remove, hack or interfere with this website or its material.
  • We cannot guarantee any file, data or program available for download from this website (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this website. This website may be inaccessible from time to time due to events outside our control or maintenance requirements.
  • If we collect your personal information, we do so subject to the terms of our Privacy Policy.
  • We offer you access to this website and the functionality attached to this website but reserves the right to charge a fee for this service in the future (no fee is currently applicable).
  • We may use cookies to gather data in relation to this website and you consent to us doing so (although you may be able to disable cookies on your web browser).
  • Our website serves as the software connecting users (members) to CNC Manufacturers for ease of ordering.
  • By signing up, the user (member) agrees to us passing information provided on to a manufacturer. We will take reasonable measures to ensure the security of all personal information.

Online returns policy

Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Please retain you receipt for proof of purchase.

If your item purchased is deemed faulty please contact the Smartpack Help Team at to organise for a return to be collected from to you and resent at no charge to you. The goods can be returned for repair or exchange depending on type of return. All items include a 12 month warranty.

A copy of the original receipt must also be included in the return envelope.

Please allow 7 - 14 days for your item to be returned. Freight charges to and from the customer within the warranty period will be paid by Alsa Manufacturing Co. P/L.

If you change your mind we will accept the item back at your cost for a credit against another item less the delivery charge you paid.

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