All images and descriptions on our website are purely for demonstration purposes. We have taken care to describe and show items as accurately as possible, however the composition of your final item will depend upon your selections through the ordering process.
Your order through us is an offer to buy from your allocated manufacturer. Acceptance of this offer will take place on receipt of payment. After this time, no further amendments can be made to your order. Due to our streamlined nature, as soon as you submit and pay for your job it will be sent to your manufacturer’s machine for cutting.
Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Please retain you receipt for proof of purchase.
If your item purchased is deemed faulty please contact the Smartpack Help Team at to organise for a return to be collected from to you and resent at no charge to you. The goods can be returned for repair or exchange depending on type of return. All items include a 12 month warranty.
A copy of the original receipt must also be included in the return envelope.
Please allow 7 - 14 days for your item to be returned. Freight charges to and from the customer within the warranty period will be paid by Alsa Manufacturing Co. P/L.
If you change your mind we will accept the item back at your cost for a credit against another item less the delivery charge you paid.